Terms & Conditions

Monthly Lifestyle Membership Program

The Monthly Lifestyle Membership Program automatically continues on a month-to-month basis until terminated. The Membership may be cancelled by the Member or Cardholder at any time with 30 days written notice. The Membership Program termination date will be 30 days from the receipt of written notice.

Cancellation Policy

Please note that once your appointment has been confirmed, a minimum of 24 hours advance notice is required on any appointment cancellation. Please keep in mind that “no-shows” or last minute cancellations leave our RMT’s and estheticians with empty appointment times. As well, we may have had to turn away other guests that could have enjoyed that time slot! Because of this, guests that do not honour their appointments may be charged a fee equivalent to 50% of the cost of the scheduled service.

Late Policy

Hand & Stone understands being late is sometimes unavoidable and will do its best to accommodate the full service. If the client is late for their appointment, Hand & Stone reserves the right to shorten the service in order to accommodate scheduling requirements or to reschedule the appointment. The client will be responsible for the payment of the full service booked.

Massage Therapy Receipts for Health Insurance submission:

Massage Therapy receipts are not issued when a gift card is being used as payment unless the original gift card purchaser can be shown as the massage recipient.


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