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The Hand & Stone Rewards Points program (“Program”) is designed to help you get the most out of your membership. We reward you for doing the things you already do, getting your monthly massage or facial, buying gift cards or other products and services, referring friends and even for booking your appointment online. As a member of the Lifestyle Program you are automatically enrolled in the program and agree to its Terms and Conditions below. If you choose not to participate, please let your membership location know, but why wouldn’t you want to earn free services and products just for relaxing!

The following Hand & Stone Rewards Points terms and conditions (these “Rewards Terms and Conditions”) contain important information regarding the Program. These Rewards Terms and Conditions govern your participation in any and all Program offers. Participation in the Program constitutes your agreement to the Site Terms and Conditions, and the Site Privacy Policy, which are incorporated herein.

Being eligible for the Program entitles Lifestyle Program members (“Members”) to take advantage of certain Program Rewards (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by Hand & Stone in its sole discretion. Hand & Stone reserves the right to modify these Rewards Terms and Conditions at any time, without notice to you, so please check the Rewards Terms and Conditions periodically. Participation in the Program and/or redemption of Rewards is considered acceptance of these Rewards Terms and Conditions and any modified terms included therein. Hand & Stone may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice.

Eligibility

To become a Member of the Program, you must be an active member of the Hand & Stone Lifestyle Program at a location in Canada and be 18 years of age or older. Lifestyle Members who are suspended, freeze, or terminate their Lifestyle membership are not eligible to earn or use Rewards Points. Upon termination of your Lifestyle Program membership, your Rewards Points will automatically expire and may not be used. If your Rewards Point account has no activity for a period of one year or more, we may expire your Rewards Points and terminate your participation in the Rewards Program. Rewards Points are not transferable, assignable or redeemable for cash.

Earning Hand & Stone Points

Once you have become a Lifestyle Member, you will automatically begin earning Rewards Points (“Points”) as follows:

• • 500 Points for joining the Lifestyle Program.
  • 5 Points for every dollar you spend with Hand & Stone for services, products, gift cards, upgrades, even your monthly membership fee. Points earned on monthly membership packages or prepaid series packages are awarded when the package is billed via EFT for a service.
  • 1,000 Points for every friend you refer to Hand & Stone. The friend must provide your name at the appointment and you will be credited with the referral after your friend’s first service at Hand and Stone.
  • 50 Points for booking your monthly appointment online at www.handandstone.ca or our app for mobile devices.
  • 250 Points for pre-booking your appointment for next month at the time of your monthly service.
  • 5,000 Points awarded annually at member’s Hand & Stone anniversary

You will earn Rewards Points for purchases at any Hand & Stone location in Canada, but not for purchases online or in the United States. Hand & Stone reserves the right to suspend, terminate, revalue or modify, without liability, or notice to Members, all or part of the Points’ value structure and offers and any merchandise or service. You can check your Rewards Points balance on your account page.

Rewards Points Redemption

Redeeming your Rewards Points is simple! The following redemption levels apply:

Reward	Points Redeemed
Exceptional Facial	30,000
Signature/Classic Facial	20,000
Upgrade to an Exceptional Facial	10,000

 

Rewards points may only be redeemed at Canadian locations and may not be used in the United States or for online purchases. Only one award redeemed from Rewards Points may be used per visit.

Refunds & Returns

Rewards Points earned will be rescinded if an eligible purchase is returned for a refund or you cancel a pre-booked service.

Reward Conditions

Rewards may be taxable, depending on the value of the item and the federal, provincial, and local tax laws applicable to Member. Members are solely responsible for sales tax, gratuity and to report such items on their tax returns and paying any associated tax liability. Rewards Points are the sole responsibility and liability of the independently owned and operated Hand & Stone Massage and Facial Spa issuing the Rewards Points. You agree that H&S Massage Spa Canada Corp. is not liable for redemption of the Rewards Points and solely acts to administer the Program.

The invalidity or unenforceable of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision of the Terms and Conditions is found to be invalid or unenforceable, these Terms and Conditions shall be construed in accordance with their terms, as if the invalid or unenforceable provision was not contained therein.

The parties agree that Hand & Stone, its affiliates and their respective representatives, agents, directors, officers, shareholders, employees and suppliers are not liable for: (i) lost, delayed, misdirected, inaccurate or incomplete registrations or entries of Rewards Points; (ii) any condition or event beyond our control; or (iii) any printing or typographical errors in any materials associated with the Program.

You agree that in no event shall Hand & Stone, its affiliates, their respective officers, directors, employees, agents representatives, information providers and suppliers or their respective heirs and assigns be liable for any damages arising from the Member’s participation in the Program.

Under no circumstances will you be awarded Rewards Points or permitted to obtain Rewards for, and you hereby waive all rights to claim, the value of any punitive, incidental or consequential damages, including legal fees, other than participant’s actual out-of-pocket expenses (i.e., costs associated with participating in the Program).

You accept all responsibility for and hereby indemnify and hold Hand & Stone, its affiliates and their respective representatives, agents, directors, officers, shareholders, employees and suppliers harmless from and against any actions or claims taken or made by any authorized user of your account, including, but not limited to, the accrual and redemption of Rewards Points.

By participating in the Program, you agree to release, discharge and hold harmless Hand & Stone, its affiliates and their respective representatives, agents, directors, officers, shareholders, employees and suppliers from any liability from any losses, damages or injuries of any kind arising from or in connection with the Program. By participating in the Program, you agree to release, discharge and hold harmless Hand & Stone, its affiliates and their respective representatives, agents, directors, officers, shareholders, employees and suppliers from any liability from any losses, damages or injuries of any kind arising from or in connection with the Program.

Termination

Hand & Stone may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward, without notice. Hand & Stone may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Rewards Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the provincial laws of Ontario and the federal laws of Canada.