Flu and CoronaVirus Protection and FAQS

Flu and CoronaVirus (COVID-19) Protection at the Spa

There is nothing more important to us than our customer’s safety and well-being. For this reason, we have reviewed our standard disease-control processes and have revisited and enhanced these practices considering the recent CoronaVirus concerns.

What steps are Hand & Stone spas taking to prevent the spread of the Flu and COVID-19 to customers?

As standard practice, all staff members are trained to follow personal hygiene habits suggested by the Public Health Agency of Canada, provincial and local public health departments. In addition, we have implemented heightened cleaning regimens (including the use of disinfectants known to work on similar viruses), increased health-related signage and have added hand disinfectant to all service rooms. All therapists already wash their hands and disinfect all materials used during a service after each service.

What precautions should customers take?

We simply request the cooperation of our entire community in maintaining a safe spa environment so we urge anyone that has mild cold or flu-like symptoms to follow the advice of health officials and stay home while sick to help protect others. Should you need to cancel, most spas have waived the 24-hour notice period for now.

Why don’t Spa professionals use masks during services?

The CDC (Centers for Disease Control and Prevention) does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.

Can a customer wear a mask during a service?

We will not restrict a client’s desire to wear a face mask, however, as stated above this is not recommended by the CDC.

Can you be declined service if you are exhibiting symptoms?

If you have mild cold-like symptoms, health officials encourage you to stay home while sick and avoid close contact to help protect others. For the safety of everyone, our licensed service providers are permitted to decline service to any customer exhibiting contagious symptoms and will reschedule your appointment. We have likewise instructed our staff that if they exhibit any cold-like symptoms, they should stay home. Should you need to cancel for any health-related reason, most spas will waive the 24-hour notice period for the time being.

We appreciate your concern and cooperation and Hand & Stone will continue to monitor the situation and take additional measures if or when they become necessary to ensure the safety of our customers and our staff.

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